FAQ

What is NadLux Group?

NadLux Group is a leading cosmetics company that specializes in providing high-quality skincare and beauty products to customers across the region. With a focus on innovation and customer satisfaction, NadLux Group has established itself as a trusted name in the industry.

What makes NadLux Group’s products unique?

NadLux Group’s products are formulated using the latest scientific advancements in the field of cosmetics, combining natural ingredients with cutting-edge technology to deliver exceptional results. The company is committed to using only the finest, ethically-sourced materials to ensure the safety and effectiveness of their products.

How can I purchase NadLux Group products?

NadLux Group products are available for purchase through the company’s website, which offers a convenient and secure online shopping experience. Customers can browse the extensive product selection, learn more about the benefits of each item, and place their orders with ease. Shipping is available to customers within the region, and the company’s customer service team is always available to assist with any inquiries or concerns.

✨Product Questions

Are Nadlux products suitable for all skin types?

Yes! Our formulas are gentle, hydrating, and suitable for all skin types—including dry, oily, and sensitive skin.

Are your products safe for sensitive skin?

Absolutely. We use skin-loving, non-irritating ingredients. However, if you have specific allergies or sensitivities, we recommend patch testing first.

Are your ingredients natural or organic?

We proudly use high-quality natural ingredients, many of which are organic. Our focus is on clean beauty that nourishes deeply.

Are your products vegan and cruelty-free?

Yes. Every Nadlux product is 100% cruelty-free and vegan. We never test on animals—only on glowing humans like you.

Where are your products made?

All of our collections are Made in Lebanon with Love ❤️—handcrafted with care and intention.

✨Ritual & Usage

What’s the best way to use the products in a bundle?

We recommend starting with the Body Scrub in the shower, followed by Body Oil on damp skin, then sealing in hydration with our rich Body Butter or Lotion. Finish with a light mist of Body Splash.

How often should I use your products?

Daily use is safe and encouraged for most of our products. Body scrubs are best used 2–3 times per week.

Can I use these products on my face?

Our products are formulated for the body. For facial use, we recommend using products specifically designed for the delicate facial skin.

✨Shipping & Delivery

Do you offer international shipping?

Not yet—but we’re working on it! International shipping will be launching soon, along with secure card payment options.

How long does shipping take?

For orders within Lebanon, delivery usually takes 2–4 business days.
Once international shipping launches, delivery times will vary by country.

How can I track my order?

When your order ships, you’ll receive a tracking link via email or SMS. Tracking will be available for both local and future international orders.

✨ Orders & Payments

What payment methods do you accept?

We currently accept Cash on Delivery (COD) for all orders within Lebanon.
International card payments will be available once global shipping launches.

Can I change or cancel my order?

Please note that all orders are final once placed. We are unable to cancel or modify orders after confirmation, so please review your cart carefully before checking out.

How do I apply a discount code?

At checkout, simply enter your discount code in the provided field before completing payment.

✨ Returns & Refunds

What is your return policy?

Due to the nature of our handcrafted skincare products and hygiene standards, we do not accept returns or offer refunds.

My item arrived damaged—what should I do?

If your item is damaged or defective upon delivery, please contact us within 3 days. You can reach us via:
📩 Email: [info@nadluxgroup.com]
📱 WhatsApp: [+961 71 688 672]

✨ Sustainability

Is your packaging eco-friendly?

Yes! We use recyclable containers with beautiful bamboo lids—designed to be reused or repurposed.

Do you offer refills?

Not yet, but we’re working on sustainable solutions. Stay tuned!

✨ Bundle & Subscription

Can I customize a ritual bundle?

Currently, bundles are pre-curated for the ultimate sensory experience. Personalized bundles may be available soon.

What’s inside each bundle?

Each Ritual Collection includes:

  • Body Oil
  • Body Scrub
  • Body Lotion
  • Body Butter
  • Body Splash

All in your chosen signature scent.

✨ Support & Contact

How can I reach you?

You can message us via our Contact Page, DM us on Instagram @nadluxgroup, or email us at info@nadluxgroup.com or send us a WhatsApp message on +961 71 688 672

Do you have a physical store?

Nadlux is currently online-only, but you can find us at selected pop-ups and boutiques. Follow us for updates!